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Terms & Conditions

Use of this website, our services and/or facilities signifies your agreement to the following terms and conditions. For specific projects, please refer to the terms of use attached in the project deck.

The following terminology applies to these to any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “Our” “We” and “Us”, refers to our company, “NeatlyWeb Solutions”. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Contacting Us

For details on how to contact us, please visit our contact page.

Privacy Statement

We are committed to protecting your privacy and employ the strictest protocols to ensure only authorised employees within the company use information collected from users. We constantly review our systems and data to ensure the best possible service to our customers. For more information, view our privacy policy.

Website Information

We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

Confidential Information

All Confidential Information of either Party disclosed to or discovered by the other Party as a result of the provision of the services shall be regarded as disclosed in confidence and shall only be used in connection with the performance of the Parties’ obligations under the Agreement. The Confidential Information shall not be passed on to Third Party and/or in any way be made use of at any time either during or after the termination of this Agreement, save with the prior written consent of the Party concerned or where the Confidential Information has already entered the public domain (otherwise than through the unauthorised disclosure by the other Party). We are registered under the Data Protection Act 1998, and as such non-confidential information may be passed to third parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be regarding the provision of agreed services and products.


We employ the use of cookies. By using Our website and services you consent to the use of cookies in accordance with Our privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Log files

We use logging and analytics tools to help administer and improve our website, services and applications. We also store your IP address when transactions are made to help combat fraudulent transactions and to comply with UK regulations. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. Once again, this information is highly confidential and is only available within the company to authorised personnel on a need to know basis.


You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Proprietary Rights

Our websites, services, applications, products and literature contain proprietary and confidential information that is protected by intellectual property laws and treaties.

The content and compilation of content included on our websites, (excluding User Submissions) such as sounds, text, graphics, logos, icons, images, audio clips, digital downloads and software, are the property of NeatlyWeb Solutions, its affiliates or licensors and are protected by United Kingdom and international copyright laws. Such copyright protected content cannot be reproduced without the Company’s express permission. The Company reserves all rights not expressly granted in the Company’s Websites.

The Company retains exclusive ownership of all intellectual property therein (whether or not registered and anywhere in the world). You will not take any action to jeopardise, limit or interfere with the Company’s intellectual property rights anywhere.“NeatlyWeb”, associated trademarks, slogans and logos are trademarks of the Company. The Company’s trademarks and trade dress may not be used in connection with any product or service that is not this Company’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits NeatlyWeb Solutions. All other trademarks not owned by NeatlyWeb Solutions or any of its related companies that appear on this site are the property of their respective owners. You are not permitted to and shall not register or use any trade name, trademark, logo, domain name or any other name or sign that incorporates any of the Company’s intellectual property (in whole or part) or that is confusingly similar thereto.

We do not allow third parties to use the NeatlyWeb Brand Elements unless they have received prior written permission from us.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any ‘Act of God’, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Content Liability and Linking to our Site/Services

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.You may link to our site in a fair and appropriate manner, such that it does not tarnish our reputation. By linking to our site, in no way, do we affiliate ourselves with you, nor endorse nor approve of any such content where no such affiliation, endorsement and/or approval exists.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Providing Services

We will supply the Services to you from the date set out in the Order Confirmation until the completion date set out in the Order Confirmation. Where no completion date is specified, we will supply the Services until the Contract is terminated in accordance with the Terms. Where the Order Confirmation sets out any milestones for the provision of Services, we will make every effort to complete the Services on time, however sometimes because of events outside of control this will be delayed.

We will need certain information from you that is necessary for us to provide the Services, for example, name, address, contact details. We will contact you about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may make an additional charge of a reasonable sum to cover any extra work that is required, or we may suspend the Services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. We will not be liable for any delay or non-performance where you have not provided such licences and consents to us after we have asked for any third party software.

We may have to suspend the Services if we must deal with technical problems. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. This does not affect your obligation to pay for any invoices we have already sent you. If you do not pay us for the Services by the due date for payment, we may suspend the Services up to 7 days after the due date until you have paid us the outstanding amounts. We will contact you by email to tell you this.

We will make available the Services on or before the start date specified in the Order Confirmation. At your request, we will use reasonable endeavours to: (a) assist with the transfer of your website from your own development server; or (b) assist with the transition of any of your website(s) from any third party host. Where the Services we provide to you include shared hosting, we will make available to you: (a) hosting capacity on a shared server meeting the specification set out on the site which may vary from time to time; (b) the ability to access, update or amend any websites, web applications, software, information, data, databases and other works and materials stored, transmitted, published or processed using the Services (the “Hosted Materials”) by FTP or similar means. For the avoidance of doubt, we will have administration rights in relation to any shared server, and we may refuse any request to change the configuration of a shared server at our sole discretion.

Where the Services we provide to you include email transmission, storage and/or management services, we will provide you with the appropriate tools and instruments for you to manage email. If you or a mailbox dedicated to you exceeds the relevant storage limit, we may delete stored emails to bring you or the mailbox dedicated to you within the storage limit. We will try our best to use our automated spam prevention mechanisms to prevent spam and/or dangerous content from reaching you, though we provide no guarantees of any kind whatsoever.

For platform stability, we may upgrade you to a bespoke service subject to fair use of unlimited bandwidth or disk space usage. We will choose to do this at our sole discretion and you will be given ample time and notice as well as consultation in the matter. However, refusal to co-operate will lead to service termination.

As far as domain name registration is concerned, we will attempt to register your domain with our upstream providers but do not warrant that we will be able to do so. By registering domains with us, you warrant that information you provide is wholly accurate, you have the legal right to register such a domain, the domain registration does not infringe any person’s Intellectual Property Rights or legal rights and that you will keep information up-to-date for purposes of domain management.

Furthermore, you acknowledge that for the purposes of such registration, certain information may enter the WHOIS services. We may, at our sole discretion, reject any request to register a particular domain name or provide any other service. The same applies to any such SSL registration or other service provided by us.

We do not offer any advice in relation to any actual or potential domain name dispute, and will have no liability in respect of the suspension or loss of a domain name by you as a result of any domain name arbitration procedure or court proceedings. Domain name registration, renewals and transfers will have associated fees which may change over time and we have no responsibility for retention or your use of a domain name once registered – it is solely your responsibility.

You agree to the terms of the applicable domain name registration agreement (as amended from time to time): – for .uk domains and for .com, .net, .org, .info. biz domains.

We take backups of all data related to your account, however it is solely your responsibility to ensure that your own data is backed-up regularly via appropriates. We will not be held responsible for any loss of data by any means.


By the Account Activation Date of each month, we shall deliver, via e-mail or post, an invoice in accordance with the applicable Service Fees for services in the upcoming period. When an invoice is delivered to the client, payment shall be remitted to us by no later than the specified payment due date. We shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. We do not record or store customer credit/debit card data but you are able to set up recurring billing through our payment partners to allow us to take payment for invoices as they become due. It is your responsibility to ensure that you have sufficient funds to cover any transactions. Failure to make payment will result in up to three overdue notices being submitted to you before your account is suspended and/or terminated. Accounts suspended for non-payment are liable for termination without notice.

Please note that we accept payment by credit/debit card or PayPal only. Other payment methods such as bank transfer or cheque are not accepted as a method of payment unless prior, special arrangements have been.

Money back guarantee & Cancellation

We offer a 30 day money back guarantee on our web hosting packages and certain other services. Refunds: If you have agreed and paid for an annual Service, we shall not be obliged to refund any pro rated payments if you cancel during the annual term. Refunds can only be applied to the original payment method and not some alternative form.

As is the industry-standard, domain registrations will be non-refundable since they cannot be “unregistered” or “unrenewed”. However, at our sole discretion only, we may provide a refund where appropriate.

If you no longer wish to continue with your hosting, please submit a cancellation at least 7 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. For cancellation of design services, you will have to directly contact your design manager at the Company who will facilitate the process.

The customer acknowledges that, termination of the agreement for any reason will result in us ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data e.g. hosting account(s) and mailboxes. We DO NOT refund partial monthly fees to accounts.If you sign up for an account and fail to comply with these terms, no refunds will be given. We may, however, provide you with an opportunity to correct the problem but you will not receive a refund for violating the terms and conditions.

“No contract or setup fees”

Use of web hosting, domain registration nor other services as stated form any such contract and the statement “No contract or setup fees” completely holds. However, use of our design services may require an appropriate contract or NDA to be signed before work can begin. For any such occasion, ample notice will be provided and work shall only begin once both parties agree to the terms. Such agreements shall be completely confidential will form part of an NDA (to be signed at such occasions).

Prohibited uses

You may use Our site only for lawful purposes. You may not use Our services:

  • In any way that breaches any applicable local, national or international law or regulation
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • For the purpose of harming or attempting to harm minors in any way. In the event that such content is found, the relevant law enforcement agencies will be immediately notified and any relevant information will be disclosed to them
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
  • For the purpose of hosting and/or sharing adult/explicit content
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
  • For any purpose which we deem as being “unethical”, “immoral”, “inappropriate” or illegal

By breaching the above, you could commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and services will cease immediately.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site or services in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these terms and conditions through your use of Our services. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply this policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site
  • Issue of a warning to you
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • Further legal action against you

Where necessary, or obligated to do so, we will disclose any relevant information to the relevant law enforcement authorities.

We exclude liability for actions taken in response to breaches of these terms and conditions. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

We reserve the right to add, delete, or modify any provision of this Policy at any time without notice.